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We require at least a 24 hour notice of cancellation to avoid penalty and to avoid forfeit of deposit and/or gift certificate. Cancellation requests may be submitted by phone, email, online or in person. On holidays, a deposit of 50% of the total appointment will be required to make reservations. This deposit will be non-refundable. Please note that refunds will be processed in the original form of payment. Cancellations within 24 hours of the appointment will forfeit gift certificates and full payment will be drawn. If you have any questions or concerns about our cancellation policy, please contact us.